Our New Own-Delivery System: How Restaurants Earn 100% of Delivery Fees

The food delivery industry in Finland continues to evolve rapidly as customers seek faster, more convenient ways to enjoy their favorite meals from local restaurants. At the same time, many restaurants are looking for more sustainable business models that allow them to grow without sacrificing profit margins. In response to these needs, SPED Delivery has introduced a new Own-Delivery System, designed to give restaurants full control over their delivery operations—and the opportunity to earn 100% of their delivery fees.

This system is built to empower small and medium-sized restaurants, support local business growth, and create a fair delivery ecosystem where restaurants retain full value for every delivery they complete themselves.

1. What Is the SPED Own-Delivery System?

The SPED Own-Delivery System allows restaurants to manage their own delivery operations while still using the SPED platform to accept online orders. Instead of relying exclusively on external drivers, restaurants can choose to use:

• Their own employees
  
• Their own delivery riders
  
• A part-time delivery person
  
• An internal team member who also handles deliveries
  

With this system, SPED acts as the ordering and payment platform, while the restaurant manages delivery fulfillment independently. This gives businesses more control, flexibility, and earning potential.

2. Restaurants Earn 100% of Delivery Fees

One of the most significant features of this system is the ability for restaurants to keep 100% of the delivery fees paid by customers.

This means:

• Restaurants receive the full delivery charge
  
• SPED does not deduct any portion of the delivery fee
  
• Restaurants can set their own delivery strategy
  
• Local businesses gain greater financial stability
  

By allowing restaurants to retain all delivery earnings, SPED Delivery reinforces its mission to support local entrepreneurs and make delivery services truly beneficial for business owners.

3. Why SPED Introduced the Own-Delivery Model

The decision to launch the Own-Delivery System was influenced by several key factors:

A. Supporting Local Business Profitability

Many restaurants have expressed concerns about high commission fees and limited control over delivery operations on traditional delivery platforms. SPED’s model is built to address these concerns directly by offering a more sustainable alternative.

B. Giving Restaurants More Freedom & Control

With this system, restaurants decide how deliveries are handled. They can:

• Choose their delivery personnel
  
• Customize their delivery radius
  
• Improve customer communication
  
• Manage delivery times based on their own kitchen capacity
  

C. Promoting Fairness in the Food Delivery Market

The Finnish food delivery market has long needed a model that genuinely supports restaurant owners. SPED aims to set a new standard where local partners keep what they earn.

4. Seamless Integration With the SPED Platform

Even though restaurants manage their own delivery, they still benefit from SPED’s full digital ecosystem, including:

• Online ordering system

Customers can place orders smoothly through the SPED mobile app or website.

• Menu visibility

Restaurants appear in the SPED marketplace where new customers can discover them.

• Payment processing

All payments are handled securely through the platform, ensuring reliability for both customers and restaurants.

• Order management tools

Restaurants receive real-time updates and can easily track incoming orders.

• Customer communication

Restaurants or their delivery personnel can communicate directly with customers when needed.

This blended approach allows restaurants to enjoy the benefits of a modern delivery platform while maintaining autonomy in delivery execution.

5. Benefits for Restaurants Using Their Own Delivery Staff

The Own-Delivery System offers several advantages for food businesses, including:

A. Higher Earnings

Because restaurants keep 100% of the delivery fees, the system is financially attractive and helps improve profit margins.

B. Better Customer Relationship

Restaurants can provide a more personal delivery experience by using their own staff. This often leads to:

• Higher customer satisfaction
  
• Better handling of special instructions
  
• Stronger customer loyalty
  

C. Direct Quality Control

Restaurants ensure that the delivery experience reflects their standards. They can monitor:

• Packaging
  
• Delivery temperature
  
• Delivery time
  
• Professionalism of the delivery person
  

D. Greater Flexibility

Restaurants can adjust delivery operations based on their daily activity:

• Higher staff availability during busy hours
  
• Customized delivery radius
  
• Temporary changes in delivery hours
  
• Seasonal adjustments
  

6. Benefits for Customers

The Own-Delivery System does not only benefit restaurants—customers also enjoy a smoother experience.

A. More Accurate Delivery Times

Restaurants can manage routes and timings directly, reducing delays and ensuring meals arrive fresh and hot.

B. Better Communication

Customers often appreciate speaking directly with restaurant staff or delivery personnel for clarifications.

C. Stronger Local Connection

Customers feel good knowing they are supporting local restaurant workers and contributing to the local economy.

7. How Restaurants Can Get Started

Joining the Own-Delivery System is simple. Restaurants can:

1. Register on the SPED Delivery platform
   
2. Activate the “Own Delivery” option
   
3. Add delivery zones and delivery timing
   
4. Manage orders through the SPED restaurant dashboard
   
5. Assign orders to their delivery personnel
   

SPED provides the technology—the restaurant provides the service.

8. A Step Toward a More Fair and Local Future

The food industry thrives when local businesses are strong. With the Own-Delivery System, SPED reinforces its commitment to building a delivery marketplace that genuinely supports restaurants rather than limiting their growth.

This system allows Finnish restaurants to:

• Increase their earnings
  
• Maintain full control
  
• Build closer customer relationships
  
• Grow sustainably in a competitive delivery market
  

SPED Delivery believes that empowering local businesses is the foundation of a healthier, more balanced food delivery ecosystem in Finland.

FAQs

1. What is the SPED Delivery Own-Delivery System?

The SPED Delivery Own-Delivery System allows restaurants to manage their own delivery operations while using the SPED platform for online orders and payments. Restaurants handle the actual delivery using their own staff or part-time drivers.

2. How do restaurants earn 100% of delivery fees?

Restaurants using the Own-Delivery System receive the full delivery fee paid by the customer. SPED does not deduct any portion of the delivery fee, allowing restaurants to retain full value for their delivery service.

3. Why is the Own-Delivery System beneficial for local restaurants in Finland?

It increases profitability, offers more control over delivery operations, supports customer satisfaction, and helps restaurants build stronger community connections.

4. Can any restaurant join the SPED Own-Delivery System?

Yes. Any registered restaurant partner can activate the Own-Delivery option after joining SPED. The setup is simple and suitable for both small and medium-sized restaurants.

5. Do restaurants need their own drivers to use this system?

Yes. Restaurants must assign their own staff or delivery personnel for fulfilling delivery orders. SPED provides the ordering platform, while the restaurant manages the delivery.

6. Does the customer experience change when using Own-Delivery?

Customers benefit from more accurate delivery times, better communication, and a more personalized delivery service since the restaurant manages delivery directly.

7. Is this system available in all SPED service areas?

The Own-Delivery System is available in all active SPED Delivery regions. Availability expands as SPED grows into more cities across Finland.