One-Time Services & Subscription Policy and Terms
1. Introduction
Welcome to SPED Technology (“SPED”).
These General Policy & Terms explain how our services work, what you can expect from us, and what we expect from you as our client. By purchasing, subscribing to, or using any SPED service, you agree to these Terms.
2. Our Services
SPED provides digital services for restaurants and businesses, including:
Website design and hosting
Online ordering and delivery systems
POS ordering machine setup
Digital marketing and branding services
SEO, analytics, and online presence setup
Services are offered as:
One-time services
Monthly subscription packages
Yearly subscription packages
3. One-Time Services
3.1 What One-Time Services Mean
One-time services are services delivered once and paid with a single payment. Examples include website setup, branding, marketing campaign setup, and system configuration.
3.2 Payment for One-Time Services
Full payment is required before work starts, unless agreed otherwise in writing. Once work has started, one-time service fees are non-refundable.
3.3 Delivery & Revisions
Delivery timelines depend on the service scope and how quickly the client provides required information.
Revisions are limited to what is included in the selected service.
Extra changes or requests may require additional fees.
4. Website-Related One-Time Services & Mandatory Subscription
4.1 Mandatory Subscription Rule
All website-related one-time services are connected to a mandatory subscription.
This includes:
Website design or setup
Brand-customized websites
Domain, hosting, and DNS setup
Website security, updates, and integrations
Online ordering system connected to a website
These services cannot run independently without an active subscription.
4.2 Required Subscription
To activate and keep a website service running, the client must have one of the following:
Website Care & Support Subscription, or
Website + Digital Marketing Subscription, or
Another SPED-approved website maintenance plan
4.3 Subscription Period
Minimum subscription period is 6 months.
Some services require a 12-month subscription, depending on scope.
Subscription terms are agreed before service delivery.
4.4 Suspension
If the required subscription is canceled early or payment is overdue, SPED may:
Suspend website access
Disable hosting, ordering system, or integrations
Pause technical support
No refunds apply in such cases.
5. Monthly Subscription Packages
5.1 Subscription Term
Monthly subscriptions require a minimum commitment of 6 months.
Some plans may require 12 months, depending on the service.
5.2 Billing
Monthly subscriptions are billed in advance.
Payments must be made on time to avoid service interruption.
5.3 What’s Included
Only the services listed in the selected plan are included.
Any work outside the plan scope may be billed separately.
6. Yearly Subscription Packages
6.1 Term & Payment
Yearly subscriptions cover 12 months.
Payment is made upfront or as agreed.
Discounted pricing may apply to yearly plans.
6.2 Early Cancellation
Yearly subscriptions are non-refundable once started.
Early cancellation does not remove payment obligations.
7. Cancellation & Changes
7.1 Cancellation Notice
A 30-day written notice is required to cancel any subscription.
Cancellations during the minimum commitment period may result in remaining fees being charged.
7.2 Plan Changes
Plans can be upgraded or changed with agreement.
Downgrades may take effect after the current billing period.
8. Client Responsibilities
To help us deliver quality service, the client agrees to:
Provide correct and complete business information
Deliver content (logos, menus, text, approvals) on time
Review work and provide feedback promptly
Follow applicable laws and regulations
Delays caused by the client may delay delivery timelines.
9. Digital Marketing Disclaimer
SPED does not guarantee sales, traffic, or rankings.
Marketing results depend on many factors such as competition, location, budget, and product quality.
Advertising budgets are not included unless clearly stated.
10. VAT & Taxes
All prices are subject to Finnish VAT, unless stated otherwise.
The client is responsible for any additional taxes required by law.
11. Intellectual Property
SPED owns its internal systems, tools, templates, and frameworks.
After full payment, the client receives usage rights for the delivered content.
Reuse or resale of SPED systems without permission is not allowed.
12. Confidentiality
Both SPED and the client agree to keep business, financial, and technical information confidential, unless disclosure is required by law.
13. Limitation of Liability
SPED is not responsible for indirect or consequential losses.
SPED’s total liability is limited to the amount paid by the client for the specific service.
14. Force Majeure
SPED is not responsible for delays caused by events beyond reasonable control, including technical failures, third-party service outages, or legal restrictions.
15. Governing Law
These Terms are governed by the laws of Finland.
16. Acceptance
By purchasing, subscribing to, or using SPED services, the client confirms that they have read, understood, and accepted these General Policy & Terms.ms.